Once DME is ordered through your doctor either a) bring in your insurance information and/or prescription information to Jackson Medical Supply, Inc. or b) have insurance information, prescription information, and chart notes faxed to Jackson Medical Supply, Inc. Once we have all the information we need, Jackson Medical Supply, Inc. will submit the authorization to Northbay Healthcare’s UM department. It may take 3-5 business days for authorization to be processed and approved. The client may or may not have a copay based on your plan through Western Health Advantage.